The Operating Model

How a Lumiknox engagement actually runs.

01 / DISCOVER

Scope & Baseline

30-day discovery. We sample your current workflow, baseline accuracy and throughput, and define SLAs in writing.

02 / DEPLOY

Stand Up Pod

A dedicated pod is configured — coders, abstractors, agents, QA lead, and a Client Success Director. Tenant provisioning is HIPAA-isolated.

03 / RUN

Production Operations

Daily throughput against SLAs. Real-time client portal: every chart, every keystroke, every agent action audit-logged.

04 / IMPROVE

QBR & Optimization

Monthly QA findings, quarterly business reviews, and continuous tuning of agent thresholds based on observed escalation patterns.